This intacs working group is developing further the existing ISO-20000-PAM into an up-to-date Process Assessment Model „SPICE for IT-Services“ which will serve two purposes:

1. Managing IT Suppliers

Experience with the existing PAM has shown that it is very beneficial for large organizations that purchase IT services to evaluate their IT suppliers on their ability to support their customer's business. If the issues and weaknesses identified in the assessments are resolved, performance can be improved, and resilience enhanced.

2. „SPICE for Automotive IT-Services“

In a second development stage, the PAM will be extended to future automotive IT service management. The background is that automotive system development will evolve from a predominantly vehicle scope to a highly distributed scope in the next few years:

Onboard units in a vehicle will network (keyword "car-to-x communication") with e.g. other vehicles, roadside devices, cloud services (e.g. POI management, navigation, automated valet parking, trunk shopping delivery, ...).

Just as today the quality capability of vehicle suppliers is assessed with Automotive SPICE, in the future the quality capability of IT suppliers will be assessed with "SPICE for Automotive IT Services".