Certification Center

intacs service platform to support the assessor community

How to use Website

General ticket concepts

This system has been installed to allow direct communication between the community and intacs. There are two main areas (called departments) assigned to control the community to discuss and answer a ticket:

  1. The Community: This is for open discussion with all registered users of the intacs.info platform.
  2. The Core Team: This area is assigned to members of the advisory board and/or working party to deal with change requests or problem reports.

Sending a ticket requires an understandable information. You may add any additional information, packed as zip file.

To have access to the ticket system, you need to have a registered user being assigned to a defined group. The list of groups are growing. Currently the following groups are available:

  1. Certified Assessors
  2. Gate4SPICE Members
  3. Advisory Board Members
  4. iSQI
  5. VDA-QMC

TIcket status

In intacs ticket, the ticket status has a significant meaning. The possible states of a ticket status is "open", "on-hold" or "closed".

Whenever an user opens a new ticket, the status of the ticket is "open". Whenever a staff member answers a ticket the status will be updated to "on-hold". Naturally, whenever a ticket is closed the status is "closed".

Tickets

In this tab, a staff member can see (if he has sufficient privileges) all unallocated tickets. For the tickets details the staff member must click the either the ticket code or the ticket title.
In order to sort the tickets the staff member can click on the corresponding columns. The default sorting is descending by date (i.e. newest tickets first).

The first row of the view the staff member can find:

  • Advanced search: the ability to search tickets.
  • Show closed tickets: the staff member can see closed tickets that don't belong to him (please note that in order to be able to use this option, the staff member must have enough privileges)
  • Show all tickets: the staff member can see both unallocated tickets and tickets allocated to other staff members (please note that in order to be able to use this option, the staff member must have enough privileges).


Next is the table that corresponds to the search query that can be defined in "Advanced Search". The fields in the advanced search are:

  • Customer's Username: the username of the customer.
  • Customer's Fullname: the fullname of the customer.
  • Customer's Email: the email of the customer, as defined in his / hers account.
  • Staff Username: the username of the staff member.
  • Staff Fullname: the fullname of the staff member.
  • Staff Email: the email of the staff member, as defined in his / hers account.
  • Subject: the subject of the ticket. Please note that this field uses a non-strict approach (i.e. it doesn't search for the exact string, but rather treats the search string as a portion of the whole subject).
  • Ticket code: the ticket code. Same search principles apply as above.
  • Message: using this field, the staff member can search a part (in most cases) of the ticket message. Please note that the search is case-insensitive and checks for all the messages (from both staff member and user) in the tickets.
  • Department: the department that a ticket is bound to. In order to select multiple options, please use Ctrl or Command (for MAC OS users).
  • Status: the status of the ticket. In order to select multiple options, please use Ctrl or Command (for MAC OS users).
  • Priority: the priority of the ticket. In order to select multiple options, please use Ctrl or Command (for MAC OS users).
  • Date range: it is possible to display tickets from a certain date range. In order to select a date, please click inside the text box and a calendar option will appear. If a staff member wants to select tickets from only a certain day, he must set both From and To fields to that current date.


Please note that when a new search is made, this search will be saved in the "Tickets" section until either the user is logged out or until a new search is made.

My tickets

This section is identical to "Tickets", the only small difference is that here the staff member can see only his / hers tickets.

If you have any further question --- try to open a new ticket Wink

 

Register First

Only registered users can add articles to the intacs info platform. After registration the administrator can assign the author rights.

Enter Title

The title is shown in selection lists. Choose the text carefully to include important information

Enter Article

Enter the text. You can use the "read more" button on the bottom to create a preview. You can use the "new page" button to create a new page with a tag- The tag list will be shown at the top right corner of the article. For text formatting pleas use the predifined styles and formats to allow to keep Corporate Identity.

Add Pictures

Use the picture button on the bottom of the text window to add a picture to your text. Make sure you have the path of the picture folder available before pressing this button. Check the size of the picture. A good size is 320px by 240px.

Set section and category

This is very important, because the right settings will control the location where your article is published. Choose from the selection list either:

News: Typical category for new information. Usually published on the frontpage or in the Newsflash
intacs: All intacs related issues should be published under this section.
Gate4Spice: All content worked out from the assessor community to support.
Nippon Spice Network: Content supplied by the Japanese community
Assessment Models: Information related to models.

More Categories will be added as soon as needed.

Set other Parameter

Released: Set yes if you want immediate publishing, set no if you want a publisher to review it first.

Frontpage: If this button is set to yes, your article will be published on the frontpage. If no it will be published in the apropriate submenu.

...

Access Level: public is visible for all readers of the webpage, registered is visible for registered users only, special or admins is visible for publisher or administrators only.

Meta Data and Keyword: This is a very usefull area, because it will control under which search strings your article will be found in the future.

 

Registered users of intacs may be assigned to groups depending on their experience. Being part of the gourp connects you to a set of permissions. the following groups are courrently defined:

  1. Registered
    Additional information is available for web page visitors. Full access to download published documents
  2. Author
    User can add articles. You can edit your own articles.
  3. Editor
    User can change and update added or excisting articles
  4. Publisher
    User can publish articles
  5. Special / Admin
    user has supervising rights and can change the web site appearance. User can upload new files

If you like to apply for a different user group send an email to the administrator This email address is being protected from spambots. You need JavaScript enabled to view it.